Terms and Conditions

These Terms and Conditions (‘’Terms’’) outline the policies and procedures of Livewell Medical Aesthetics Ltd (“we”, “us”, “our”) regarding all aesthetic treatments, consultations, and membership services provided at our clinics in Covent Garden and King’s Cross, London. By booking or receiving treatment at Livewell Medical Aesthetics, you agree to these Terms.

 

1. Consultation & Medical Assessment

• All new clients must complete a medical consultation and consent form before any treatment.

• Treatments are carried out only after the practitioner determines that you are medically suitable.

• We reserve the right to decline treatment if it is deemed unsafe or unsuitable.

• Results vary between individuals and cannot be guaranteed.

 

2. Bookings & Deposits

• A £50 booking deposit is required for all injectable or skin treatments.

• The deposit will be deducted from the total cost of your treatment on the day of your appointment.

• You may reschedule your appointment with more than 48 hours’ notice without losing your deposit.

• Deposits are non-refundable but transferable to a new appointment date within 4 weeks with a minimum of 48 hours’ notice.

• Cancellations made within 48 hours of the appointment or no-shows will result in loss of deposit. A new deposit will be required to rebook.

• If you arrive more than 15 minutes late, your appointment may be rescheduled, and the deposit forfeited.

• If you attend a consultation and decide to proceed with treatment at a later date (within our booking timeframe), your £50 deposit can be transerred to that treatment.

 

3. Treatment Courses & Packages

• Multi-session courses (e.g. PRP, Profhilo) must be completed within 12 months of purpose.

• Packages are non-transferable between clients and non-refundable once treatment has begun.

• Course or package discounts cannot be combined with other promotions.

 

4. Livewell Membership Scheme Terms

• Membership are billed monthly via Direct Debit or recurring card payment.

• Members receive monthly credit as outlined in their tier plan. Credits can be used towards treatments and services but cannot be exchanged for cash.

• Credit validity: Silver - valid for 3 months, Gold - valid for 6 months, Platinum - valid for 12 months

• Complimentary treatments included in memberships (e.g. LED facials, light chemical peels) must be booked within the validity period and cannot be carried forward once expired.

• Memberships require a minimum 3-month commitment.

• Members may cancel after 3 months with 30 days’ written notice.

• Memberships are non-transferable and available to individuals aged 18 and over.

• Livewell reserves the right to adjust membership pricing or inclusions with 30 days’ notice to active members.

 

5. Refunds and Returns

• Due to the medical nature of our treatments, no redunds are given once a treatment or cource has commenced.

• Refunds will only be issued if treatment is cancelled by the clinic for medical or regulatory reasons.

• Skincare product returns are accepted only if unopened and returned within 14 days of purchase.

 

6. Medical Contraindications

• You must inform your practitioner of any new medical conditions or medications since your last visit.

• You must inform your practitioner of recent vaccines, dental work, or other aesthetic procedures. Failure to disclose accurate information may result in cancellation of treatment for your safety.

 

7. Side Effects & Aftercare

• All clients must follow any pre-treatment instructions. (Eg: avoid certain medications, alcohol and skin products or treatments)

• Common side effects include redness, swelling, bruising, or tenderness at the injection site.

• All clients receive personalised aftercare instruction following treatment.

• You must follow the provided aftercare advice; failure to do so may affect results.

• Contact the clinic immediately if you experience any concerning side effects.

 

8. Review Periods for Treatments

• Botox top-up reviews: 2-3 weeks after your initial appointment

• Dermal fillers & Collagen stimulators: 2-4 weeks after your initial treatment

• Skin boosters: 2-3 weeks after your initial treatment

• Please note: Review appointments must be booked within the specified time frames. Any appointments requested outside of these periods will be treated as a new treatment and charged accordingly.

 

9. Children & Guests

• Due to safety regulations, children under 16 are not permitted in the treatment rooms.

• We request that guests wait in the reception area during your appointment.

 

10. Promotions & Discounts

• Promotional offers cannot be used in conjunction with any other offer or membership discount unless explicitly state.

• Discount price for Livewell Membership Scheme do not include any package and Dermal Filler & Anti-Wrinkle package.

• Livewell reserves the right to withdraw promotions at any time without prior notice.

 

11. Photography & Marketing Consent

• Before-and-after photos may be taken for medical documentation.

• Images will only be used for marketing with your consent.

• All client information and images are handled in accordance with GDPR and UK data protection laws.

 

12. Privacy & Data Protection

• Your personal data is stored securely in compliance with the Data Protection Act 2018.

• We do not share your data with third parties except as required by law or to deliver essential services (e.g. payment processors).

 

13. Liability

• Livewell Medical Aesthetics accepts no liability for loss or damage (including personal property) except where caused by negligence.

• Treatments are performed by qualified medical professionals, but all clients are advised that results are not guaranteed and vary per individual.

 

14. Complaints Procedure

• We are committed to providing excellent service.

• If you are dissatisfied, please raise the issue in writing to: livewellmedicalaesthetics@gmail.com

• Complaints will be acknowledged within 5 working days and investigated promptly.

 

15. Governing Law

• These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.